Your privacy is important to us
We appreciate the time you have spent on our website and we value you as a customer. This notice explains how we handle your valuable information, not only information obtained via our website, but also during other interactions we may have – for example, when you purchase tickets from us. We do our best to use your information to improve the quality of the services we provide or offer to you. We recognize that you should be the ultimate decision maker as to the collection and use of your personal information and because of that, we provide you choices in the way your information is collected and used.
Maintaining your privacy is a top priority for us, and we use state of the art technology to do so
All personal customer data will never be disclosed to any outside company, rental director, business, or any other outside organization by the Mabee Center Ticket Office or Mabee Center representatives and will remain confidential for Mabee Center Ticket Office management only with the exception of the company/event/tour/promoter/organization you purchase tickets for in some instances. At no time will any ORU employee or outside group contact our fan-club customers. You will never receive any solicitation or promotional phone calls from the Mabee Center, ORU, or any outside organization, rental director, business or promoter. The only information that will be sent to our customers will be through email to Mabee Center’s fan-club members and to ticket purchasers for Mabee Center FAQ and events reminder emails. Mabee Center’s staff takes pride that our customers are top priority and are provided the highest level of respect and security of their personal information!
Our Secure Sockets Layer (SSL) software encrypts information you input, protects your information during transmission, and provides privacy and authentication.
Types of information we collect and maintain in an effort to serve you better
There are four types of information that we maintain in an effort to continually improve the services we provide to you: (1) contact information; (2) payment information you voluntarily provide to us when you purchase tickets; (3) other information you voluntarily provide to us when you access our website, when you call to purchase tickets, or at other times during your interactions with us; and (4) information that we collect from your computer when you access our website.
Contact information: When you access and use our applications, you may be asked to provide contact information, such as your name, phone number, address, and email information. For instance, we may ask you to provide your contact information as part of establishing an account (which is required for purchasing tickets via our website or by phone). We may use your contact information for such purposes as: completing your ticket transactions and communicating with you about your order or other inquiries; notifying you of event changes or cancellations; contacting you for customer service reasons associated with an order; verifying your identity if you pick up your tickets at will call; and extending marketing offers to you. You may unsubscribe from our Mabee Center Eblast at any time after placing an order.
Payment information: When you choose to purchase tickets using an acceptable form of payment other than cash, you may provide to us your credit card information. We generally use this information to facilitate efficient and hassle-free purchases for you. For instance, we may use this information to complete your ticket transactions, to process orders for merchandise you purchase through our website, and to verify your identity if you pick your tickets up at will call.
Other information you provide: Other information we request and that you may choose to provide, either in connection with the purchase of tickets or otherwise (for example, if you choose to fill out a registration form on our website to become a registered user, participate in a contest or other special promotion, or sign up for products that we may make available from time to time), might include demographic information, information about your hobbies and interests, or other pertinent information. The information we collect may vary over time, as we learn more about how we can better serve you.
We may use this information to provide you with the highest level of ticketing services possible, to extend exclusive offers to you and to customize our services for you. We will only use your information to communicate through email. These are ways to inform you of upcoming events, promotions, ticketing services, updates, and other helpful event-related information.
We will use the demographic information you provide to us to extend exclusive offers, pre-sale advertisements, and other targeted offers to you. Even if you choose to “opt out” of our marketing programs (as discussed below), we may maintain and use your demographic information in a de-identified form (i.e., not in conjunction with your contact information). We also may aggregate all our users’ demographic information in order to evaluate our customers’ preferences and thereby improve our customer service.
Information we may collect automatically from your computer: We appreciate your interest in our website. Each time you visit our website, we automatically may collect your IP address. We may use your IP address to identify and gather broad information about your use of our website and your interests. We also may use your IP address to identify problems with our website, to measure use of our website, and to analyze our website’s performance, usefulness, and functionality. Likewise, we use “cookies” on our website to keep track of your orders and your activity, to tailor your visits to the website according to your various interests and preferences, and to make your ticket purchasing experience as efficient and user-friendly as possible. The “Help” portion of most Internet browsers will tell you how to prevent your browser from accepting new cookies, how to disable cookies altogether, or how to have the browser notify you when you receive a new cookie. However, in order to purchase tickets through our website, you must enable cookies because we use them to keep track of your order throughout the order configuration process.
The organizations that might have access to your personal information
In order to provide you with excellent ticketing services and to extend certain exclusive offers to you, we may at times disclose information that you provide to us only for financial transactions or law enforcement and security purposes.
Companies that process your financial transactions: We will not disclose your payment information to anyone unrelated to us, other than your credit card issuer or other financial services company to process your order. We store your payment information, however, to facilitate future purchases you may choose to make.
Law enforcement and security: We desire to be good corporate citizens, to abide by the laws of our government, and we endeavor to ensure the safety of our customers at Mabee Center events to the fullest extent available under the law. Accordingly, we may provide your personal information when doing so is reasonably necessary to comply with the law, to cooperate with law enforcement, to seek assistance from law enforcement; or if such information appears reasonably related to ensuring the safety of our customers or employees.
What to do if you do not want us to collect or maintain information about you
You have a few options if you do not want us to collect or maintain information about you.
(1) First, you may purchase tickets using cash at the Mabee Center Ticket Office during regular business hours. When the customer service representative handling your transaction requests information from you, simply state that you do not wish to provide such information.
(2) Second, when purchasing tickets you may be asked if you want to “opt-in” to marketing offers. You may make this decision at the point where we request information from you.
(3) Third, when purchasing tickets online you will have the option to “opt-in” to receiving marketing information from us if you use our website to purchase tickets, you may unsubscribe from Mabee Center Eblasts anytime by clicking the “unsubscribe” button at the bottom.
Privacy policies of other websites
There may be websites that link to or from ours. We cannot control these other websites so you might want to consult their privacy policies to determine how they collect and use information.
Protecting the privacy of the very young is especially important. For that reason, we do not collect or maintain information through our website from those we actually know are under the age of 13, and no part of our website is structured to attract or solicit information from any person under the age of 13.